Cancellation policy

Good — that tells me exactly how to scope it. Two live recurring things, but they're completely different animals, and the policy has to treat them differently or it creates the trap I flagged:

  • PWR monthly subscription ($29/mo) — a true consumer subscription. Cancel-anytime, self-serve, low-stakes. The draft's language fits this fine.
  • Full Year installments (10 × $1,400) — NOT a cancellable subscription. It's a contractual payment schedule for a $28K enrolled program. A client cannot self-cancel her remaining installments from an order confirmation link. This must be explicitly carved out, or the policy accidentally tells a mentorship client she can stop paying.

And pre-orders get cut entirely (POD, never out of stock — same fix as before).

Here's the scoped cancellation policy, paste-ready:

Cancellation Policy

Last updated: May 27, 2026

Some purchases in this store are offered as a subscription or a payment plan. This policy explains how each works and how it can be changed or cancelled. It applies to store products only. Mentorship and professional services are governed separately by their own written agreement.

Subscriptions (the Pure Water Reset)

The Pure Water Reset is available as a monthly subscription. When you subscribe, your payment method is stored securely and you are charged each month until you cancel.

You can cancel at any time. Your order confirmation emails contain a link to manage your subscription, and cancellation takes effect at the end of your current billing period. You will not be charged again after you cancel. Cancelling stops future payments; it does not refund payments already made. See the Refund Policy for details: https://viviennelamb.com/policies/refund-policy.

Payment plans (mentorship installments)

Where a program is paid through a scheduled payment plan, the installments are part of a signed agreement for that program, not a cancel-anytime subscription. The terms for changing, pausing, or ending a payment plan are set out in the agreement you sign at enrollment, and those terms govern. If you have a question about your payment plan, contact me directly at vivienne@viviennelamb.com.

Pre-orders

We do not offer pre-orders. All books are printed on demand and are always available.